Product enquiry
Answer product, size, availability or policy questions using information the retail business has approved.
Industry solutions
AI customer support for retail stores and branch enquiries
Faheemly helps retail teams answer repeat product, branch, working-hour and policy questions from approved knowledge, collect customer enquiries, and keep support consistent across supported channels.
What this workflow can cover
Product-information answers from the store knowledge base
Branch, working-hour and store-policy answers
Customer-enquiry and lead capture
Website and WhatsApp customer conversations
Human handoff for cases that need store-team follow-up
Common use cases
Branch and store information
Explain branches, working hours, contact routes and current store policies from the knowledge base.
Follow-up request
Capture the customer details required for follow-up and pass useful context to the sales or support team.
Frequently asked questions
Is this the same page as the e-commerce landing page?
No. This page focuses on retail-store and branch customer support. The e-commerce page focuses on online-store shopping, product, shipping and order-related intent.
Can Faheemly use the same knowledge on WhatsApp and the website?
Yes. Enabled channels are designed to share the same approved business knowledge.
Build the support flow around your actual business knowledge
Start with the questions your customers already ask, connect the relevant channels, and keep human follow-up available for cases that need it.