Program selection
Answer questions about available programs, prerequisites and published schedules.
Industry solutions
AI chatbot for education, training and enrollment enquiries
Faheemly helps education and training teams answer repeated questions about programs, fees, schedules and registration while routing special cases to the admissions or support team.
What this workflow can cover
Program, fee and schedule answers from approved knowledge
Registration and enrollment enquiry capture
Links to forms, programs and supporting information
Website and WhatsApp conversations
Human handoff for special admissions or learner cases
Common use cases
Registration enquiry
Collect the information needed for the admissions team or an enabled workflow.
Policy question
Explain current published policies and escalate exceptions.
Frequently asked questions
Can it answer using our course documents?
Supported knowledge sources can be added to the business knowledge base so answers can use the information the organization has approved.
Can staff continue the conversation?
Yes when human handoff is enabled and the user has the required permissions.
Build the support flow around your actual business knowledge
Start with the questions your customers already ask, connect the relevant channels, and keep human follow-up available for cases that need it.