New appointment request
Collect the request and required contact details before routing the case to reception or an enabled booking flow.
Industry solutions
AI customer support for clinics and appointment enquiries
Faheemly helps clinics organize repetitive patient enquiries about services, fees, working hours and appointments while keeping a clear route to reception or another human teammate.
What this workflow can cover
Appointment and working-hour enquiry handling
Service and fee answers from clinic-approved knowledge
Pre-visit information and links
Website and WhatsApp customer conversations
Human handoff for cases that need staff attention
Common use cases
Service and fee questions
Answer from the clinic knowledge base instead of relying on generic medical information.
Change or special request
Escalate cases that require a receptionist or clinic decision.
Frequently asked questions
Does Faheemly give medical diagnoses?
Faheemly is positioned for customer-support and operational information from the clinic knowledge base, not as a substitute for medical diagnosis.
Can reception take over a conversation?
Yes when human-support workflows and the relevant permissions are enabled.
Build the support flow around your actual business knowledge
Start with the questions your customers already ask, connect the relevant channels, and keep human follow-up available for cases that need it.