Privacy Policy

We collect the following types of information:

• Account information: name, email address, phone number, and company name
• Usage information: conversation counts, timestamps, device type, and IP address
• Payment information: processed securely through licensed payment partners; card data is not stored by us
• Content: uploaded files, knowledge-base entries, and customer conversations

• Deliver and improve our services
• Process billing and invoicing
• Send important service notifications
• Analyze usage to improve performance
• Provide technical support and resolve issues
• Comply with legal obligations

We apply strict security measures, including:

• SSL/TLS encryption for data in transit
• Internal access controls for sensitive data and operations
• Encrypted sensitive credentials where applicable
• Backup and recovery controls according to the hosting provider and operating plan
• Security and operational reviews as needed
• Operational logging and monitoring without printing secrets

We do not sell your data. Information is shared only when necessary, such as:

• Service providers: payment processors and hosting providers
• Legal compliance: when required by valid legal process
• Your consent: when you explicitly authorize us to do so

5. Cookies

We use cookies to improve the experience, remember preferences, and understand usage patterns. You can disable cookies in your browser, though some features may not function correctly.

6. Your rights

• Access: request a copy of your data
• Correction: update inaccurate personal information
• Deletion: request removal of your account and data
• Export: download your data in a readable format
• Objection: object to certain processing, including some marketing use cases

To exercise your rights, contact us at info@faheemly.com.

7. Data retention

We retain your data while your account remains active and as needed to provide the service. After account deletion, we remove personal data within a reasonable period, subject to legal and operational retention requirements.

8. Children’s privacy

Our services are not intended for anyone under 18, and we do not knowingly collect data from children.

We may update this policy from time to time. Material changes will be communicated through appropriate channels, including email when relevant.